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Terms of Service

Effective: 2026-05-10
Last updated: 2026-06-10

These Terms of Service ("Terms") govern your access to and use of OntoRamp's services. By creating an account, accessing the services, or clicking "I agree", you accept these Terms and form a binding agreement with OntoRamp LLC, a Wyoming limited liability company ("OntoRamp", "we", "us", "our").

If you are accepting these Terms on behalf of an organization, you represent that you have authority to bind that organization, and "you" or "Customer" means that organization.

In plain English These are the ground rules for using OntoRamp. They cover what we agree to do, what you agree to do, what happens if something goes wrong, and how either of us can end the relationship. We've also pulled out a few things up front that buyers commonly look for:

  • Our verdicts are advisory, not legal/medical/financial advice (§6).
  • You own what comes out of the service; we don't train AI on your content (§9).
  • You can cancel any time (§14).
  • We're an early-stage startup; the service may change (§5).
  • Your data and how we handle it: see the Privacy Policy and DPA (§13).

1. Definitions

Capitalized terms used in these Terms have the meanings given in this Section 1, in the Verdict Liability Disclaimer, in the Privacy Policy, or in the Data Processing Addendum.

Term Meaning
Account The OntoRamp account you create to access the Service
Acceptable Use Policy The rules in §10 governing your use of the Service
Customer The individual or organization that has accepted these Terms
DPA The Data Processing Addendum at Data Processing Addendum
End User A person who uses Customer's product that integrates the Service
Fees The amounts payable by Customer for the Service, as described in §3
Privacy Policy OntoRamp's Privacy Policy at Privacy Policy
Service The OntoRamp products and services described in §2
User An individual authorized by Customer to access the Service under Customer's Account
Verdict An output of the Service, including verdicts, scores, recommendations, and remediation paths, as further described in the Verdict Liability Disclaimer
Verdict Liability Disclaimer The disclaimer at Verdict Liability Disclaimer

2. The Service

2.1 — What we provide

OntoRamp provides governance assessment, decision-quality, and AI architecture safety services through APIs, web applications, and integrations. The current Service catalog and feature set is documented at https://ontoramp.com (or the equivalent product documentation).

2.2 — Future products

OntoRamp may add new products, features, or service tiers from time to time. New products may be subject to additional or different terms, which we will present at the point of sign-up for those products. Continued use of the Service after the introduction of a new product or feature does not, by itself, mean acceptance of the additional terms for that product.

3. Pricing and payment

3.1 — Pricing structure

The Service is offered under a multi-mode pricing structure:

  • Free developer tier — a monthly included usage quota with hard quota gates; no payment card required at sign-up; the current quota limits are published at https://ontoramp.com/pricing
  • Plugin subscriptions — flat-rate monthly subscriptions to individual plugins or plugin bundles at the Organization tier; the current subscription prices and inclusions are published at https://ontoramp.com/pricing
  • One-time products — fixed-price deliverables purchased once (such as the Architecture Pack); the current prices are published at https://ontoramp.com/pricing
  • Enterprise and engagement deliverables — custom enterprise licensing and separately scoped engagements (such as Decision Integrity Scans and governance assessments), governed by individually negotiated agreements or per-engagement Statements of Work, which are not subject to these Terms except where the agreement or SOW expressly incorporates them

3.2 — Free developer tier

The free developer tier is available without a payment card. Free-tier usage is subject to hard monthly quota and per-feature gates, and to the Acceptable Use Policy. We may modify free-tier limits with reasonable notice.

3.3 — Payment

Paid products are billed via Stripe. By providing payment information, you authorize OntoRamp (or its payment processor) to charge the Fees due. Subscription Fees are billed in advance for each subscription period; Fees for one-time products are billed at the time of purchase.

3.4 — Taxes

Fees are exclusive of applicable sales, use, value-added (VAT), goods-and-services (GST), or similar taxes. We use Stripe Tax to determine and apply applicable taxes based on your billing location. Where you are eligible for a tax exemption (for example, B2B reverse-charge in the EU), you are responsible for providing the necessary tax identification or certification through the billing flow.

3.5 — Refunds

Subscription Fees are non-refundable except where required by law or as expressly provided by these Terms. Fees for one-time products are non-refundable once the product has been delivered, except where required by law.

3.6 — Late payment

If a Fee remains unpaid more than 14 days after the due date, we may suspend the Account until payment is made. We may charge a late fee or interest where permitted by law.

4. Account terms

4.1 — Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to create an Account. By creating an Account, you confirm you meet this requirement.

4.2 — Organization-first sign-up

When you create an Account, you create an Organization (or join one by invitation). The first User to register an Organization becomes its Administrator. Administrators can:

  • invite additional Users by email
  • set role-based access for Users within the Organization
  • manage billing, plan, and Account settings

4.3 — Account credentials

You are responsible for safeguarding your Account credentials and for any activity under your Account. Notify us immediately at m@ontoramp.com if you suspect unauthorized access.

4.4 — Accuracy

You must provide accurate, current, and complete Account and billing information, and keep it current.

5. Beta status of the Service

In plain English OntoRamp is an early-stage startup. The Service is in active development, and we ship changes frequently. We don't yet offer enterprise-grade SLAs, certifications, or stability guarantees. We tell you this up front so you know what you're getting.

The Service is provided in early-release form during Phase 1. You acknowledge that:

  • the Service may change without notice, including features, behavior, pricing, and APIs (subject to reasonable notice for material changes that affect paid customers);
  • we do not provide a service-level commitment (SLA) for uptime, response time, or other operational metrics during Phase 1;
  • new features may be released as "beta", "preview", or similar designations, and additional terms or limitations may apply to those features;
  • compliance certifications (such as SOC 2, HIPAA, ISO 27001) are on our roadmap but are not yet in place; their absence is reflected in our pricing and target customer.

If your use case requires formal SLAs or compliance certifications, please contact us at m@ontoramp.com to discuss whether and when our offerings will meet your requirements.

6. Verdicts are advisory only

In plain English When the Service produces a verdict, score, recommendation, or remediation path, treat it as one input among many — not as a final answer. The full disclaimer (including which kinds of decisions require independent human review) is at the link below.

Verdicts produced by the Service are advisory only and are governed by the Verdict Liability Disclaimer at Verdict Liability Disclaimer, which is incorporated into and forms part of these Terms.

By using the Service, you agree to:

(a) treat all Verdicts as advisory, not as final determinations; and
(b) not use Verdicts as the sole or primary basis for any high-stakes decision (as defined in the Verdict Liability Disclaimer §3 — including consumer financial, employment, medical, criminal-justice, essential-service, and regulated-AI decisions) without independent qualified-human review.

This obligation extends to your End Users where you redistribute, embed, or surface Verdicts in your own product. You are responsible for ensuring End Users see the advisory framing.

7. Acceptable Use Policy

You agree not to use the Service to:

  • Make high-stakes decisions in the categories described in §6 / Verdict Liability Disclaimer §3 without the required independent human review.
  • Violate any applicable law or regulation.
  • Infringe any intellectual-property right.
  • Send or store malicious code, malware, or harmful payloads.
  • Send unsolicited or unauthorized communications using the Service.
  • Probe, scan, or test the vulnerability of the Service except as permitted under our Responsible Disclosure policy at m@ontoramp.com.
  • Reverse-engineer, decompile, or attempt to extract the source code of the Service, except where permitted by law.
  • Use the Service to develop a competing product.
  • Resell, sublicense, or transfer Account access to a third party except as expressly permitted (e.g., User invitations within your Organization, redistribution of Verdicts to End Users with the advisory framing preserved).
  • Bypass usage quotas, rate limits, or paid-tier gates.
  • Submit data that you do not have the right to submit, including data that infringes another party's privacy, confidentiality, or contractual rights.

We may suspend or terminate your access for material violation of this Acceptable Use Policy. Where the violation is curable, we will notify you and give a reasonable period to cure (typically 14 days) before termination.

8. Customer data and privacy

8.1 — Privacy Policy

The Privacy Policy at Privacy Policy describes how we collect, use, store, and protect personal data in connection with the Service. The Privacy Policy is incorporated into these Terms.

8.2 — Data Processing Addendum

If you use the Service to process personal data of your customers, employees, or End Users, the DPA at Data Processing Addendum governs that processing. Where the DPA conflicts with these Terms with respect to personal-data processing, the DPA controls.

9. AI training and pattern observation

In plain English

We watch how the system is used. We do not read what you put into it.

9.1 — What we never do

  • We do not use your data to train foundation AI models or share it with any third-party model provider.
  • We do not mine, analyze, or learn from the content of your verdicts, prompts, decisions, or any artifact you submit.

9.2 — What we do — strictly at the structural level

We observe abstracted patterns about how the Service is used — things like graph topology, call sequences, gate-trigger frequency, and how the platform's underlying structures evolve in shape. All measurements are stripped of customer, user, and tenant identifiers before any analysis.

The distinction matters: we learn from the shape and rhythm of how the platform is used, never from the substance of what you put through it. Your verdicts, decisions, and organizational data belong to you, are processed only to deliver your Service to you, and never inform anything outside your account.

Our pattern-extraction pipelines are designed so that re-identifying you or your data is impossible by construction — not just by promise. (See the Privacy Policy §3 for more detail.)

9.3 — Ownership of Service outputs

You own the Verdicts, scores, recommendations, and other outputs the Service produces for you. We grant you a perpetual, irrevocable license to use those outputs for any lawful purpose. We do not claim ownership of those outputs.

9.4 — Your input data

You retain ownership of the data you submit to the Service. You grant OntoRamp a non-exclusive, worldwide license to host, process, and transmit your input data solely for the purpose of providing the Service to you and exercising our rights under these Terms.

10. Intellectual property

10.1 — OntoRamp's intellectual property

The Service, including all software, designs, models, scoring algorithms, brand names, logos, trademarks, and other materials, is owned by OntoRamp or its licensors. Nothing in these Terms grants you any right in OntoRamp's intellectual property except as expressly granted.

The OntoRamp name, OntoRamp logos, and product names (including "OntoRamp Lens", "Governance Gate", and "Governance Activation Engagement") are trademarks of OntoRamp LLC.

10.2 — Your intellectual property

You retain all rights in your input data and Service outputs as set out in §9.

10.3 — Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant OntoRamp a perpetual, irrevocable, royalty-free license to use that feedback without obligation to you.

10.4 — Copyright complaints (DMCA-style takedown)

If you believe content on the Service infringes your copyright, please send a notice to m@ontoramp.com with subject "Copyright complaint" including:

  • a description of the copyrighted work and the alleged infringement
  • the URL or location of the alleged infringement
  • your contact information
  • a statement that you have a good-faith belief the use is unauthorized
  • a statement, under penalty of perjury, that the information is accurate and you are the rights holder or authorized to act on behalf of the rights holder

We will respond within a reasonable time. Repeat infringers will have their Accounts terminated.

11. Confidentiality

Each party may receive confidential information from the other in connection with the Service. The receiving party will:

  • protect the disclosing party's confidential information with the same degree of care it uses for its own (and not less than reasonable care);
  • use confidential information only as necessary to perform under these Terms; and
  • not disclose confidential information to third parties except to its personnel and advisors who have a need to know and are bound by equivalent confidentiality obligations.

These confidentiality obligations do not apply to information that is publicly known, independently developed, lawfully obtained from a third party without confidentiality obligation, or required to be disclosed by law (with reasonable notice to the other party where notice is permitted).

12. Disclaimers of warranty

To the maximum extent permitted by applicable law:

  • The Service is provided "as is" and "as available".
  • OntoRamp disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, and continuous availability.
  • OntoRamp does not warrant that the Service will be uninterrupted, error-free, or free from harmful components.
  • Verdicts are subject to the additional disclaimers in the Verdict Liability Disclaimer §4.

13. Limitation of liability

13.1 — Excluded damages

To the maximum extent permitted by applicable law, OntoRamp shall not be liable for any:

  • indirect, incidental, special, consequential, exemplary, or punitive damages;
  • loss of profits, revenues, data, business, goodwill, or anticipated savings; or
  • any damages arising from interruption, delay, or unavailability of the Service,

even if OntoRamp has been advised of the possibility of such damages.

13.2 — Aggregate cap

OntoRamp's aggregate liability for all claims arising out of or related to these Terms or the Service is limited to the greater of:

(a) the total Fees paid by you to OntoRamp in the twelve (12) months preceding the event giving rise to the claim; or
(b) one hundred United States dollars (US $100).

13.3 — Exceptions

The exclusions and limitations in this §13 do not apply to liability that cannot be limited under applicable law (which, in some jurisdictions, includes liability for fraud, gross negligence, willful misconduct, death or personal injury caused by negligence, or violations of mandatory consumer-protection law).

14. Termination and cancellation

14.1 — Termination by you

You may cancel your subscription or close your Account at any time through the Account settings or by emailing m@ontoramp.com. Cancellation takes effect at the end of the then-current billing cycle. No further subscription Fees accrue after cancellation takes effect.

14.2 — Termination by us

We may suspend or terminate your access if you materially breach these Terms (subject to a cure period where the breach is curable, typically 14 days), if your use poses a security risk to the Service or to other customers, if a payment is overdue, or if we are required to do so by law.

14.3 — Effect of termination

On termination of your Account:

  • your right to access the Service ends;
  • we will delete or return your data per the Privacy Policy §6 retention table and (for DPA customers) the DPA §9.2;
  • accrued Fees become due immediately;
  • provisions that by their nature should survive termination (including §§9, 10, 11, 12, 13, 17, 18) survive.

15. EU and UK consumer carve-outs

If you are a consumer (a natural person acting outside trade, business, or profession) located in the European Union, the European Economic Area, or the United Kingdom: nothing in these Terms limits or excludes any rights you have under mandatory consumer-protection law, including:

  • the EU Consumer Rights Directive (2011/83/EU)
  • the EU Sale of Goods and Digital Content Directives (2019/770/EU and 2019/771/EU)
  • UK consumer-protection legislation, including the Consumer Rights Act 2015

The disclaimers and limitations in §§12, 13, and elsewhere apply only to the extent permitted by such law. Where local law provides stronger protections, those protections apply.

You also retain your statutory right to bring a complaint or seek redress in your local courts and to use any out-of-court complaint or dispute-resolution scheme available under your local law.

16. Force majeure

Neither party is liable for failure or delay in performing its obligations (other than payment obligations) caused by events beyond its reasonable control, including natural disasters, pandemics, wars, terrorist acts, civil unrest, government actions, internet or utility failures, or strikes. The affected party will notify the other promptly and use commercially reasonable efforts to resume performance.

17. Governing law and disputes

17.1 — Governing law

These Terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-laws principles, except where mandatory consumer-protection law of your residence requires otherwise (per §15).

17.2 — Dispute resolution

Before filing any formal claim, the parties will attempt in good faith to resolve disputes through informal negotiation initiated by written notice to m@ontoramp.com for OntoRamp or to the email on file for Customer.

If informal resolution fails after 30 days, claims may be brought in:

  • the state or federal courts located in Wyoming, United States, for non-consumer Customers; or
  • the courts of your jurisdiction (per §15) for EU/UK consumer Customers.

17.3 — No class actions (where permitted)

Where permitted by law, claims may be brought only in an individual capacity, not as a plaintiff or class member in any class or representative action. This Section 17.3 does not apply where prohibited by mandatory law (including for EU/UK consumers).

18. Changes to these Terms

We may update these Terms from time to time. When we do, we will:

  • update the "Last updated" date at the top of these Terms;
  • notify the Account Administrator by email for material changes; and
  • provide a 30-day notice period before material changes take effect (where notice is feasible and not overridden by legal obligation).

Material changes include changes that meaningfully affect Customer's rights or obligations, the Fees, the Service's core functionality, or the data-processing arrangements. Continued use of the Service after material changes take effect constitutes acceptance of the updated Terms. If you do not accept material changes, your remedy is to terminate your Account before the changes take effect.

19. Miscellaneous

  • Entire agreement: these Terms, together with the Verdict Liability Disclaimer, the Privacy Policy, the DPA (where applicable), and any per-engagement SOW, constitute the entire agreement between OntoRamp and Customer regarding the Service.
  • Order of precedence: where conflict arises, the order is (1) the DPA on personal-data matters, (2) the per-engagement SOW for engagement deliverables, (3) the Verdict Liability Disclaimer for Verdict-related matters, (4) these Terms, (5) the Privacy Policy.
  • Severability: if any provision is held unenforceable, the remainder remains in effect.
  • Waiver: failure to enforce a provision is not a waiver of the right to enforce it later.
  • Assignment: you may not assign these Terms without OntoRamp's consent; OntoRamp may assign in connection with a merger, acquisition, or sale of substantially all assets.
  • No agency: nothing in these Terms creates an agency, partnership, joint venture, or employment relationship.
  • Notices: notices to OntoRamp may be given to m@ontoramp.com; notices to Customer may be given to the email on file or in-product.
  • Headings: section headings are for convenience and do not affect interpretation.
  • Electronic acceptance: you may accept these Terms electronically; electronic signatures and records are valid and binding.

20. Contact

Email: m@ontoramp.com
Mail: OntoRamp LLC, 525 Randall Ave Ste 100, PMB 819, Cheyenne, WY 82001

OntoRamp LLC, a Wyoming limited liability company. Governing law: Wyoming.